Privacy Policy

This Privacy Policy explains how Elayred Technology (Suzhou) Co., LTD. ("we", "us", or "our") collects, uses, stores, and protects your information when you access or use this website. We are committed to handling personal information in a transparent, responsible, and lawful manner.

1. Information We Collect

When you interact with our website or contact us, we may collect the following categories of information:

• Identity Information — such as your name, company name, job title, and country or region.
• Contact Information — including your email address, telephone number, WhatsApp number, WeChat ID, or other contact details you choose to provide.
• Project and Technical Information — such as inquiry details, technical requirements, drawings, specifications, and project-related information.
• Website Usage Data — including browser type, pages visited, time spent on pages, access times, device information, IP address, and analytics data collected through cookies or similar technologies.
• Other Voluntarily Submitted Information — including information you send through contact forms, emails, quotation requests, or other communications.

2. How We Use Your Information

We may use your information for the following purposes:

• To respond to inquiries, quotation requests, and technical consultations.
• To provide products, services, technical support, and business communication.
• To improve website functionality, user experience, and operational efficiency.
• To maintain internal business records and communication history.
• To send product information, service updates, or other business-related communications where permitted by law.
• To comply with applicable laws and regulations and protect our legitimate business interests.

3. Legal Basis for Processing

Where applicable, we may process your personal information based on one or more of the following legal grounds:

• Your consent.
• The performance of a contract or steps taken prior to entering into a contract.
• Our legitimate interests, provided they do not override your rights and freedoms.
• Compliance with applicable legal or regulatory obligations.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to improve website performance, remember user preferences, measure traffic, and better understand how visitors use our website.

Cookies may be used to:

• Maintain essential website functions.
• Remember visitor preferences and session settings.
• Analyze website traffic and visitor behavior.
• Improve website usability and performance.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the normal operation of some website functions.

5. How We Share Your Information

We do not sell your personal information. We may share your information only where necessary and appropriate, including:

• With service providers supporting website hosting, communication, analytics, or business operations.
• With suppliers, contractors, or partners where necessary for project communication or service delivery.
• When required by applicable law, regulation, court order, or legal process.
• In connection with a merger, restructuring, asset transfer, or similar business transaction.

6. International Data Transfers

Because we may serve clients in different countries and regions, your personal information may be transferred to, processed in, or stored outside your local jurisdiction. We take reasonable measures to ensure that such transfers are handled in accordance with applicable data protection requirements.

7. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Communication records, quotation records, and business inquiry documents may be retained for operational, legal, or compliance purposes.

9. Your Rights

Depending on the laws applicable in your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information where permitted by law.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third-party websites. We recommend that you review their privacy policies before providing any personal information.

11. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business operations, website functionality, or data processing practices. Any updated version will be posted on this page together with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details below: